Balzac Paris

To contact us, you can send us a message on our contact form <a href="https://balzac-paris.com/pages/nous-contacter?_gl=1*h5s22j*_up*MQ..*_ga*NzkzNDA0OTIyLjE3NDUzMTQ4NjA.*_ga_4EM65VWY06*MTc0NTMxNDg2MC4xLjAuMTc0NTMxNDg2MC4wLjAuOTgwNjI0ODA0">here</a>.&#xA0;We commit to get back to you within 72 working hours. To provide you with a solution as quickly as possible, requests are processed&#xA0;in order of seniority.&#xA0;In order not to overload the various contact channels and to enable us to respond to you as quickly as possible, please do not multiply your requests by contacting us via several channels.&#xA0;Our Customer Service team is on hand to answer your questions as quickly as possible, Monday to Friday, 9am to 6pm.

To contact us, you can send us a message on our contact form here. We commit to get back to you within 72 working hours. To provide you with a solution as quickly as possible, requests are processed in order of seniority. In order not to overload the

HOW CAN YOU CONTACT US?

OTHER REQUESTS

I WOULD LIKE TO MODIFY OR CANCEL MY ORDER

I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL

HOW CAN I TRACK MY ORDER?

I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?

HOW TO CHOOSE MY SIZE?

CAN I RESERVE MY BASKET ?

ORDERS

I WOULD LIKE TO KNOW THE DELIVERY COSTS

I WOULD LIKE TO KNOW THE DELIVERY TIMES

I DIDN'T HAVE ANY INFORMATION ABOUT THE SHIPPING OF MY ORDER FOR SEVERAL DAYS.

I SEE THAT MY PACKAGE IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED ANYTHING

I SEE THAT MY ORDER HAS BEEN RETURNED TO THE SENDER

I HAVE NO NEWS ABOUT MY CLICK & COLLECT ORDER

DELIVERY

I WOULD LIKE TO RETURN MY ORDER

I WOULD LIKE TO MAKE A RETURN REQUEST

I CAN'T FIND MY RETURN LABEL ON MY BALZAC PARIS ACCOUNT

WHEN CAN I EXPECT MY REFUND?

I WOULD LIKE TO EXCHANGE AN ITEM

MY ITEM HAS A DEFECT, WHAT SHOULD I DO?

I WISH TO RETURN OR EXCHANGE AN ITEM PURCHASED AT GALERIES LAFAYETTE

RETURNS & REFUNDS

I WOULD LIKE TO KNOW MORE ABOUT YOUR INTERNATIONAL PRICING POLICY

I WOULD LIKE TO KNOW IF MY PAYMENT IS SECURE

I WOULD LIKE TO KNOW MORE ABOUT THE PAYMENT METHODS AVAILABLE FOR MY ORDER

I WOULD LIKE TO KNOW WHEN MY ACCOUNT WILL BE CHARGED

I CANNOT PAY FOR MY ORDER

I WOULD LIKE TO COLLECT MY INVOICE

I WOULD LIKE TO PAY FOR MY ORDER IN FULL OR IN PART WITH A COUPON OR GIFT CARD

I WOULD LIKE TO BENEFIT FROM TAX RELIEF

PAYMENT

I WANT TO CREATE MY BALZAC PARIS ACCOUNT

I WOULD LIKE TO SUBSCRIBE OR UNSUBSCRIBE TO THE BALZAC PARIS NEWSLETTER

I WANT TO CHANGE MY ACCOUNT DETAILS

I WANT TO CREATE OR MODIFY MY LIST OF FAVOURITES

I AM LOOKING FOR INFORMATION ON PERSONAL DATA

I WANT TO DELETE MY ACCOUNT

MY ACCOUNT

I WOULD LIKE TO KNOW IF MY PIECE CAN BE REPAIRED

I WANT TO KNOW HOW TO TAKE CARE OF MY PIECE

I WOULD LIKE TO KNOW THE STATUS OF MY REPARATION

I WOULD LIKE TO TOUCH UP MY PRODUCT

MAINTENANCE & REPAIRS

HOW CAN YOU CONTACT US?Updated 20 days ago