Balzac Paris

We choose to make our pieces from delicate materials. To ensure the longevity of your piece, please consult the care instructions on the product sheet.&#xA0;However, if you have any doubts or questions, please do not hesitate to contact us directly at <a data-fr-linked="true" href="mailto:bonjour@balzac-paris.fr">bonjour@balzac-paris.fr</a>.&#xA0;To care for your leather goods, we offer a range of care products for sale <a href="https://balzac-paris.com/collections/gamme-entretien">here</a>.&#xA0;

We choose to make our pieces from delicate materials. To ensure the longevity of your piece, please consult the care instructions on the product sheet. However, if you have any doubts or questions, please do not hesitate to contact us directly at bon

I WANT TO KNOW HOW TO TAKE CARE OF MY PIECE

MAINTENANCE & REPAIRS

I WOULD LIKE TO MODIFY OR CANCEL MY ORDER

I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL

HOW CAN I TRACK MY ORDER?

I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?

HOW TO CHOOSE MY SIZE?

CAN I RESERVE MY BASKET ?

ORDERS

I WOULD LIKE TO KNOW THE DELIVERY COSTS

I WOULD LIKE TO KNOW THE DELIVERY TIMES

I DIDN'T HAVE ANY INFORMATION ABOUT THE SHIPPING OF MY ORDER FOR SEVERAL DAYS.

I SEE THAT MY PACKAGE IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED ANYTHING

I SEE THAT MY ORDER HAS BEEN RETURNED TO THE SENDER

I HAVE NO NEWS ABOUT MY CLICK & COLLECT ORDER

DELIVERY

I WOULD LIKE TO RETURN MY ORDER

I WOULD LIKE TO MAKE A RETURN REQUEST

I CAN'T FIND MY RETURN LABEL ON MY BALZAC PARIS ACCOUNT

WHEN CAN I EXPECT MY REFUND?

I WOULD LIKE TO EXCHANGE AN ITEM

MY ITEM HAS A DEFECT, WHAT SHOULD I DO?

I WISH TO RETURN OR EXCHANGE AN ITEM PURCHASED AT GALERIES LAFAYETTE

RETURNS & REFUNDS

I WOULD LIKE TO KNOW MORE ABOUT YOUR INTERNATIONAL PRICING POLICY

I WOULD LIKE TO KNOW IF MY PAYMENT IS SECURE

I WOULD LIKE TO KNOW MORE ABOUT THE PAYMENT METHODS AVAILABLE FOR MY ORDER

I WOULD LIKE TO KNOW WHEN MY ACCOUNT WILL BE CHARGED

I CANNOT PAY FOR MY ORDER

I WOULD LIKE TO COLLECT MY INVOICE

I WOULD LIKE TO PAY FOR MY ORDER IN FULL OR IN PART WITH A COUPON OR GIFT CARD

I WOULD LIKE TO BENEFIT FROM TAX RELIEF

PAYMENT

I WANT TO CREATE MY BALZAC PARIS ACCOUNT

I WOULD LIKE TO SUBSCRIBE OR UNSUBSCRIBE TO THE BALZAC PARIS NEWSLETTER

I WANT TO CHANGE MY ACCOUNT DETAILS

I WANT TO CREATE OR MODIFY MY LIST OF FAVOURITES

I AM LOOKING FOR INFORMATION ON PERSONAL DATA

I WANT TO DELETE MY ACCOUNT

MY ACCOUNT

I WOULD LIKE TO KNOW IF MY PIECE CAN BE REPAIRED

I WOULD LIKE TO KNOW THE STATUS OF MY REPARATION

I WOULD LIKE TO TOUCH UP MY PRODUCT

HOW CAN YOU CONTACT US?

OTHER REQUESTS

I WANT TO KNOW HOW TO TAKE CARE OF MY PIECEUpdated 20 days ago