Balzac Paris

My tracking number is not displayedWhen your order is dispatched, you receive a confirmation email with the tracking number. It may take a few hours for the tracking number to update while our carrier collects your order. If you do not receive this email within 3 working days of placing your order, please contact Customer Services at <a data-fr-linked="true" href="mailto:bonjour@balzac-paris.fr">bonjour@balzac-paris.fr</a>. Why hasn&apos;t my order been dispatched after several days?Some items may be on pre-order, in embroidery or dispatched within 5 to 10 working days. In order to reduce our carbon footprint, we ship all items in the same order at once.

My tracking number is not displayed. When your order is dispatched, you receive a confirmation email with the tracking number. It may take a few hours for the tracking number to update while our carrier collects your order. If you do not receive this

I DIDN'T HAVE ANY INFORMATION ABOUT THE SHIPPING OF MY ORDER FOR SEVERAL DAYS.

DELIVERY

I WOULD LIKE TO MODIFY OR CANCEL MY ORDER

I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL

HOW CAN I TRACK MY ORDER?

I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?

HOW TO CHOOSE MY SIZE?

CAN I RESERVE MY BASKET ?

ORDERS

I WOULD LIKE TO KNOW THE DELIVERY COSTS

I WOULD LIKE TO KNOW THE DELIVERY TIMES

I SEE THAT MY PACKAGE IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED ANYTHING

I SEE THAT MY ORDER HAS BEEN RETURNED TO THE SENDER

I HAVE NO NEWS ABOUT MY CLICK & COLLECT ORDER

I WOULD LIKE TO RETURN MY ORDER

I WOULD LIKE TO MAKE A RETURN REQUEST

I CAN'T FIND MY RETURN LABEL ON MY BALZAC PARIS ACCOUNT

WHEN CAN I EXPECT MY REFUND?

I WOULD LIKE TO EXCHANGE AN ITEM

MY ITEM HAS A DEFECT, WHAT SHOULD I DO?

I WISH TO RETURN OR EXCHANGE AN ITEM PURCHASED AT GALERIES LAFAYETTE

RETURNS & REFUNDS

I WOULD LIKE TO KNOW MORE ABOUT YOUR INTERNATIONAL PRICING POLICY

I WOULD LIKE TO KNOW IF MY PAYMENT IS SECURE

I WOULD LIKE TO KNOW MORE ABOUT THE PAYMENT METHODS AVAILABLE FOR MY ORDER

I WOULD LIKE TO KNOW WHEN MY ACCOUNT WILL BE CHARGED

I CANNOT PAY FOR MY ORDER

I WOULD LIKE TO COLLECT MY INVOICE

I WOULD LIKE TO PAY FOR MY ORDER IN FULL OR IN PART WITH A COUPON OR GIFT CARD

I WOULD LIKE TO BENEFIT FROM TAX RELIEF

PAYMENT

I WANT TO CREATE MY BALZAC PARIS ACCOUNT

I WOULD LIKE TO SUBSCRIBE OR UNSUBSCRIBE TO THE BALZAC PARIS NEWSLETTER

I WANT TO CHANGE MY ACCOUNT DETAILS

I WANT TO CREATE OR MODIFY MY LIST OF FAVOURITES

I AM LOOKING FOR INFORMATION ON PERSONAL DATA

I WANT TO DELETE MY ACCOUNT

MY ACCOUNT

I WOULD LIKE TO KNOW IF MY PIECE CAN BE REPAIRED

I WANT TO KNOW HOW TO TAKE CARE OF MY PIECE

I WOULD LIKE TO KNOW THE STATUS OF MY REPARATION

I WOULD LIKE TO TOUCH UP MY PRODUCT

MAINTENANCE & REPAIRS

HOW CAN YOU CONTACT US?

OTHER REQUESTS

I DIDN'T HAVE ANY INFORMATION ABOUT THE SHIPPING OF MY ORDER FOR SEVERAL DAYS.Updated 4 months ago