Balzac Paris

My order has not been updated for 3 daysFirst of all, please check whether your order contains an item that will be dispatched within 5 to 10 working days or a pre-order. You can find this information in your customer account under &#x2018;My orders&#x2019; or in our online shop. If you have a doubt, please contact us at <a data-fr-linked="true" href="mailto:bonjour@balzac-paris.fr">bonjour@balzac-paris.fr</a>.&#xA0;I have not received my order We will open an investigation with the carrier in order to find your package and offer you the best solution. It takes approximately 15 days to process an investigation.My package has been returned to you As soon as we receive your package, we will contact you to confirm a new shipment or process to its refund if wanted.

My order has not been updated for 3 days. First of all, please check whether your order contains an item that will be dispatched within 5 to 10 working days or a pre-order. You can find this information in your customer account under ‘My orders’ or i

I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?

ORDERS

I WOULD LIKE TO MODIFY OR CANCEL MY ORDER

I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL

HOW CAN I TRACK MY ORDER?

HOW TO CHOOSE MY SIZE?

CAN I RESERVE MY BASKET ?

I WOULD LIKE TO KNOW THE DELIVERY COSTS

I WOULD LIKE TO KNOW THE DELIVERY TIMES

I DIDN'T HAVE ANY INFORMATION ABOUT THE SHIPPING OF MY ORDER FOR SEVERAL DAYS.

I SEE THAT MY PACKAGE IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED ANYTHING

I SEE THAT MY ORDER HAS BEEN RETURNED TO THE SENDER

I HAVE NO NEWS ABOUT MY CLICK & COLLECT ORDER

DELIVERY

I WOULD LIKE TO RETURN MY ORDER

I WOULD LIKE TO MAKE A RETURN REQUEST

I CAN'T FIND MY RETURN LABEL ON MY BALZAC PARIS ACCOUNT

WHEN CAN I EXPECT MY REFUND?

I WOULD LIKE TO EXCHANGE AN ITEM

MY ITEM HAS A DEFECT, WHAT SHOULD I DO?

I WISH TO RETURN OR EXCHANGE AN ITEM PURCHASED AT GALERIES LAFAYETTE

RETURNS & REFUNDS

I WOULD LIKE TO KNOW MORE ABOUT YOUR INTERNATIONAL PRICING POLICY

I WOULD LIKE TO KNOW IF MY PAYMENT IS SECURE

I WOULD LIKE TO KNOW MORE ABOUT THE PAYMENT METHODS AVAILABLE FOR MY ORDER

I WOULD LIKE TO KNOW WHEN MY ACCOUNT WILL BE CHARGED

I CANNOT PAY FOR MY ORDER

I WOULD LIKE TO COLLECT MY INVOICE

I WOULD LIKE TO PAY FOR MY ORDER IN FULL OR IN PART WITH A COUPON OR GIFT CARD

I WOULD LIKE TO BENEFIT FROM TAX RELIEF

PAYMENT

I WANT TO CREATE MY BALZAC PARIS ACCOUNT

I WOULD LIKE TO SUBSCRIBE OR UNSUBSCRIBE TO THE BALZAC PARIS NEWSLETTER

I WANT TO CHANGE MY ACCOUNT DETAILS

I WANT TO CREATE OR MODIFY MY LIST OF FAVOURITES

I AM LOOKING FOR INFORMATION ON PERSONAL DATA

I WANT TO DELETE MY ACCOUNT

MY ACCOUNT

I WOULD LIKE TO KNOW IF MY PIECE CAN BE REPAIRED

I WANT TO KNOW HOW TO TAKE CARE OF MY PIECE

I WOULD LIKE TO KNOW THE STATUS OF MY REPARATION

I WOULD LIKE TO TOUCH UP MY PRODUCT

MAINTENANCE & REPAIRS

HOW CAN YOU CONTACT US?

OTHER REQUESTS

I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?Updated 20 days ago