I WOULD LIKE TO MODIFY OR CANCEL MY ORDER
Once an order has been confirmed, it cannot be modified or cancelled. However, don't worry, you have a 30-day withdrawal period and returns are free worldwide.
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ORDERS
I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL
If you have not received a confirmation email, please check your spam folder. If not, please contact us at [email protected]. We will check that your order has been processed and provide you with all the information relating to your order.
HOW CAN I TRACK MY ORDER?
When your order is shipped, you receive an e-mail with your tracking number. You can find your tracking number in your Balzac Paris account under ‘My orders’. If you are unable to find it, please contact us at [email protected] so we can provid
I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?
My order has not been updated for 3 days. First of all, please check whether your order contains an item that will be dispatched within 5 to 10 working days or a pre-order. You can find this information in your customer account under ‘My orders’ or i
HOW TO CHOOSE MY SIZE?
You'll find information on the product sheets to help you choose the right size. If you are in any doubt, a size guide is also available. You can also contact us at the following email address for more information: [email protected].
CAN I RESERVE MY BASKET ?
Unfortunately, for logistical reasons, the items in your basket cannot be reserved. Our stocks are limited and we don't want to disappoint you with a potential missing item. It is also not possible to reserve an item from a restock in advance. Howeve