Balzac Paris

Once your return package has arrived at our warehouse, you will receive a confirmation e-mail. A new e-mail will then be sent to you as soon as the refund has been processed.&#xA0;If, however, you do not receive this second e-mail within 10 working days after your parcel has arrived at our warehouses, please contact us at <a data-fr-linked="true" href="mailto:bonjour@balzac-paris.fr">bonjour@balzac-paris.fr</a> so that we can assist you further.

Once your return package has arrived at our warehouse, you will receive a confirmation e-mail. A new e-mail will then be sent to you as soon as the refund has been processed. If, however, you do not receive this second e-mail within 10 working days a

WHEN CAN I EXPECT MY REFUND?

RETURNS & REFUNDS

I WOULD LIKE TO MODIFY OR CANCEL MY ORDER

I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL

HOW CAN I TRACK MY ORDER?

I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?

HOW TO CHOOSE MY SIZE?

CAN I RESERVE MY BASKET ?

ORDERS

I WOULD LIKE TO KNOW THE DELIVERY COSTS

I WOULD LIKE TO KNOW THE DELIVERY TIMES

I DIDN'T HAVE ANY INFORMATION ABOUT THE SHIPPING OF MY ORDER FOR SEVERAL DAYS.

I SEE THAT MY PACKAGE IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED ANYTHING

I SEE THAT MY ORDER HAS BEEN RETURNED TO THE SENDER

I HAVE NO NEWS ABOUT MY CLICK & COLLECT ORDER

DELIVERY

I WOULD LIKE TO RETURN MY ORDER

I WOULD LIKE TO MAKE A RETURN REQUEST

I CAN'T FIND MY RETURN LABEL ON MY BALZAC PARIS ACCOUNT

I WOULD LIKE TO EXCHANGE AN ITEM

MY ITEM HAS A DEFECT, WHAT SHOULD I DO?

I WISH TO RETURN OR EXCHANGE AN ITEM PURCHASED AT GALERIES LAFAYETTE

I WOULD LIKE TO KNOW MORE ABOUT YOUR INTERNATIONAL PRICING POLICY

I WOULD LIKE TO KNOW IF MY PAYMENT IS SECURE

I WOULD LIKE TO KNOW MORE ABOUT THE PAYMENT METHODS AVAILABLE FOR MY ORDER

I WOULD LIKE TO KNOW WHEN MY ACCOUNT WILL BE CHARGED

I CANNOT PAY FOR MY ORDER

I WOULD LIKE TO COLLECT MY INVOICE

I WOULD LIKE TO PAY FOR MY ORDER IN FULL OR IN PART WITH A COUPON OR GIFT CARD

I WOULD LIKE TO BENEFIT FROM TAX RELIEF

PAYMENT

I WANT TO CREATE MY BALZAC PARIS ACCOUNT

I WOULD LIKE TO SUBSCRIBE OR UNSUBSCRIBE TO THE BALZAC PARIS NEWSLETTER

I WANT TO CHANGE MY ACCOUNT DETAILS

I WANT TO CREATE OR MODIFY MY LIST OF FAVOURITES

I AM LOOKING FOR INFORMATION ON PERSONAL DATA

I WANT TO DELETE MY ACCOUNT

MY ACCOUNT

I WOULD LIKE TO KNOW IF MY PIECE CAN BE REPAIRED

I WANT TO KNOW HOW TO TAKE CARE OF MY PIECE

I WOULD LIKE TO KNOW THE STATUS OF MY REPARATION

I WOULD LIKE TO TOUCH UP MY PRODUCT

MAINTENANCE & REPAIRS

HOW CAN YOU CONTACT US?

OTHER REQUESTS

WHEN CAN I EXPECT MY REFUND?Updated 20 days ago