RETURNS & REFUNDS

I WOULD LIKE TO RETURN MY ORDER

You have 14 days after the shipping of your order to return an item. Please make sure to keep the original packaging and label, and that the item is not damaged or stained. Any purchase made in store must be returned to one of our addresses. No refun

I WOULD LIKE TO MAKE A RETURN REQUEST

To download your return label, simply log in to your account and go to the “Return an item” section. All you have to do is select the order and the items concerned. The label will then be sent to you by e-mail. You can also drop off the items at our

I CAN'T FIND MY RETURN LABEL ON MY BALZAC PARIS ACCOUNT

Once the return request has been made, the label is sent by e-mail. If you do not receive it, please check your spam folder. If you have any problems returning your order, please contact us at [email protected]

WHEN CAN I EXPECT MY REFUND?

Once your return package has arrived at our warehouse, you will receive a confirmation e-mail. A new e-mail will then be sent to you as soon as the refund has been processed. If, however, you do not receive this second e-mail within 10 working days a

I WOULD LIKE TO EXCHANGE AN ITEM

Exchanges are free of charge and possible within 14 days following the shipment of your order. They are valid only in France and apply exclusively to a size exchange. You have 7 days after submitting your exchange request to drop off your parcel at a

MY ITEM HAS A DEFECT, WHAT SHOULD I DO?

We are committed to offering you quality, long-lasting items. However, if your item has a defect, please contact us at [email protected], enclosing photos and your order number, so we can find the best solution.

I WISH TO RETURN OR EXCHANGE AN ITEM PURCHASED AT GALERIES LAFAYETTE

Any purchase made at Galeries Lafayette may only be returned or exchanged at Galeries Lafayette. In addition, a purchase made online or at one of our Addresses cannot be returned or exchanged at Galeries Lafayette.