RETURNS & REFUNDS

I WOULD LIKE TO RETURN MY ORDER

You have 30 days after placing your order to return an item. Please make sure to keep the original packaging and label, and that the item is not damaged or stained. If you are returning your order in its entirety, please return the free goodie. Failu

I WOULD LIKE TO MAKE A RETURN REQUEST

To download your return label, simply log in to your account and go to the “Return an item” section. All you have to do is select the order and the items concerned. The label will then be sent to you by e-mail. If you're in the Paris area, you can al

I CAN'T FIND MY RETURN LABEL ON MY BALZAC PARIS ACCOUNT

Once the return request has been made, the label is sent by e-mail. If you do not receive it, please check your spam folder. If you have any problems returning your order, please contact us at [email protected]

WHEN CAN I EXPECT MY REFUND?

Once your return package has arrived at our warehouse, you will receive a confirmation e-mail. A new e-mail will then be sent to you as soon as the refund has been processed. If, however, you do not receive this second e-mail within 10 working days a

I WOULD LIKE TO EXCHANGE AN ITEM

Exchanges are not available for orders placed online. You will need to return the item via a standard return request. Then simply place the order again. Exchanges are possible, however, if you visit one of our Addresses, excluding Galeries Lafayette

MY ITEM HAS A DEFECT, WHAT SHOULD I DO?

We are committed to offering you quality, long-lasting items. However, if your item has a defect, please contact us at [email protected], enclosing photos and your order number, so we can find the best solution.

I WISH TO RETURN OR EXCHANGE AN ITEM PURCHASED AT GALERIES LAFAYETTE

Any purchase made at Galeries Lafayette may only be returned or exchanged at Galeries Lafayette. In addition, a purchase made online or at one of our Addresses cannot be returned or exchanged at Galeries Lafayette.